If you have received a damaged or defective product or if it is not as described, you can raise a replacement request on the Website/App/Mobile site within the applicable Returns Policy period. In a rare event of the replacement being defective/damaged or not as described on the product page, a full refund will be provided by the seller once they receive the product.
View list of all non-returnable products here.
For products where installation is provided by jsrsolutions:
Please do not open the product packaging by yourself. jsrsolutions authorised personnel shall help in unboxing and installation of the product.
The return period for such products commences from the date of installation.
If you’re facing any issues with a product purchased on jsrsolutions, we shall help by verifying and trying to resolve your product issue as part of the return verification process. The Issue resolution steps may be shared with you as self-help, or with assistance over call or a jsrsolutions (or partner) personnel may visit your place.The seller will arrange for a replacement if the issue has not been resolved.
Issue resolution steps will be available for products like mobiles, tablets, laptops, large appliances, electronics, home appliances, furniture etc.
In case the product is not in stock or has been permanently discontinued, the refund for the entire product or part(s) of the product will be provided by the seller.
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.
During pick-up, your product will be checked for the following conditions.
Refund Duration within 10-14th days after getting the product returned which meets our conditions
Refund Mode will be only and only from NEFT & RTGS